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Tag / Customer Experience

Fashion logistics: filling the gaps for a better customer experience

Fashion logistics: filling the gaps for a better customer experience

Blog posts   •   Aug 16, 2019 12:30 GMT

Logistics providers need to fill vital gaps to deliver a better customer experience with transparency at the consumer level. This will determine their position to provide the necessary services and even disrupt the future fashion industry. Mattias Praetorius, global head of the Consumer, Retail and Fashion industry vertical at Panalpina, looks at the trends in this blog post.

New Panalpina customer portal: bringing the future of digital supply chain management to transport logistic in Munich

New Panalpina customer portal: bringing the future of digital supply chain management to transport logistic in Munich

Press releases   •   Jun 03, 2019 13:00 GMT

Panalpina will present its new customer portal this week at transport logistic 2019, the world’s leading trade fair for logistics and supply chain management. Collaborative shipment management, fully-automated instant quotation and lane risk assessment make the portal unique in the industry. Interested parties can test the customer portal in Munich before it will be made available later this year.

Panalpina launches industry-leading customer portal

Panalpina launches industry-leading customer portal

Press releases   •   Feb 20, 2019 10:45 GMT

Panalpina announces the launch of its new state-of-the-art digital customer portal. The portal enables customers to benefit from a wide range of instant and real-time services. It is currently available to selected customers by invitation only and will be launched globally this summer.

VIDEO: Panalpina delights customers with mixed reality experience

VIDEO: Panalpina delights customers with mixed reality experience

News   •   Feb 13, 2019 15:30 GMT

Firmly setting its sights on innovation, customer centricity and digitalization, Panalpina delighted visitors at its Fruit Logistica stand with a holographic experience. The mixed (or hybrid) reality application showcased the journey of fruits and flowers in holographic animations. Find out what it was all about!

The times they are a changin’

The times they are a changin’

Blog posts   •   Aug 21, 2018 14:20 GMT

A 1998 Panalpina video boasting about the company's website as well as Apple's recent mind-boggling market capitalization inspired CEO Stefan Karlen to write a blog post on how important it is for Panalpina, and the freight forwarding and logistics industry as a whole, to change the way we do business. Customers should always be front of mind 24/7/365 and have an easy and seamless experience.

Panalpina announces launch of highly innovative and industry-shaping customer portal

Panalpina announces launch of highly innovative and industry-shaping customer portal

News   •   Sep 20, 2017 12:15 GMT

Panalpina is intent on steering the logistics industry into the Digital Age by using the newest technologies available to create a truly innovative, end-to-end digital environment for its customers, and thereby reaffirms its role as an innovator and forerunner in the sector.